Privacy Policy

Last Updated: January 2024

Sky-jay ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you use our website and services.

1. Information We Collect

Information You Provide

When you interact with our services, you may provide us with:

• Contact information (name, email address, postal address)
• Service enquiry details and correspondence
• Account credentials for registered users
• Payment information when purchasing services

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our card protection services
• Respond to enquiries and support requests
• Process transactions and send service confirmations
• Send relevant updates about our services (with your consent)
• Analyse website usage to enhance user experience
• Comply with legal obligations and prevent fraud

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data based on:

• Contract: Processing necessary to fulfil our service agreements
• Legitimate Interests: Operating and improving our business operations
• Legal Obligation: Compliance with applicable laws and regulations
• Consent: Where you have explicitly agreed to specific uses

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third parties who assist in delivering our services (hosting, payment processing, analytics)
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

All third-party service providers are contractually bound to protect your information and use it only for specified purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls limiting data access to authorised personnel
• Regular security assessments and updates
• Staff training on data protection practices

6. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specific retention periods vary based on data type and legal requirements.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal exceptions)
• Restrict or object to certain processing activities
• Request data portability in a machine-readable format
• Withdraw consent where processing is consent-based

To exercise these rights, contact us at [email protected].

8. International Transfers

Your information is primarily processed within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Information Commissioner's Office.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website or direct notification. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

For questions about this Privacy Policy or our data practices, contact:

Sky-jay Data Protection
42 Finsbury Square
London, EC2A 1PX
United Kingdom
Email: [email protected]

12. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk